Customer Service Representatives - Multiple Openings

Temp / Contract or Temp / Contract-to-Hire - 30058 $16.00 - $16.00 per Hour Location: Urbandale, Iowa Industry: Office Administration

Our Urbandale client is looking for multiple Customer Service Representatives. This role answers telephone inquiries regarding company products and services, while documenting the calls in their system. Palmer Group’s expert recruiters are searching for candidates with previous experience in a customer service or a call center environment. This is a great opportunity to work with an international industry leader in a warm, team culture driven by client and customer satisfaction.

Responsibilities:

  • Answer phone inquiries regarding company products and services
  • Utilize systems to research and resolve complaints or escalated calls
  • Ensure customer retention and satisfaction with follow through of any issues
  • Provide input and assistance with process improvement

Requirements:

  • Diploma or equivalent
  • 1 year of experience in customer service or call center environment
  • Clear, concise communicator, both verbal and written
  • Must be able to pick up different systems and programs quickly
  • Ability to work with accuracy in a fast-paced environment

Hours: 40 hours flexible between 8:00AM-8:00PM Monday-Friday

Interested and qualified candidates can contact Lauren Sommers at (515) 225-7000 or email her at resumes@thepalmergroup.com.

Palmer Group offers our valued temporary and contract employees, Health, Dental, and Vision insurance the 1st of the month after 60 days of employment. These plans are fully compliant with the Affordable Care Act standards. Click here for a complete list of Palmer Groups benefits or contact your Palmer Group representative to learn more.

How to Apply
Apply Online

–Or–
Palmer Group Contact:

Lauren Sommers - Resumes
resumes@thepalmergroup.com